Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 301
  • 4 star 9
  • 3 star 1
  • 2 star 0
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 301 Reviews
Amanda   –  
United States US
Visited: April 2024 Reviewed: Apr 22, 2024

Email Amanda  |  35-50 years of age

I had a fantastic experience - superior communication, top quality choices, and reliable service.
5/5

I recently worked with Ute Sonnenberg at Roho Ya Chui for an adventure trip in Cape Town, South Africa and I highly recommend her. I had a list of activities my nephew and I wanted to do and Ute expertly selected quality, reliable companies for our activities. She also arranged a great hotel and transportation for everything. She was very communicative before and during our trip. Also, during our trip when one of our activities needed to be rescheduled a few times due to weather (paragliding can be hit or miss based on the weather), Ute went above and beyond keeping us informed, working with the company to get us rescheduled, and suggesting alternative activities when paragliding was rescheduled. She was tremendous and the trip was well organized and everything went smoothly! I’ll also note I worked with Ute before on a safari trip in 2017 which was also a fantastic experience, so as a repeat customer I highly recommend Ute Sonnenberg and Royo Ya Chui.

Wendy & Mike Pierce   –  
United States US
Visited: November 2023 Reviewed: Dec 11, 2023

Email Wendy & Mike Pierce  |  50-65 years of age  |  Experience level: first safari

Ute was the epitome of organization and communication during the planning and time of our travels.
5/5

Ute created the perfect trip for our first time in Africa. The variety of camps gave us the opportunity to experience 3 areas with many different animals, cultures and styles of lodgings. She was so organized and detail oriented and always responded to our questions in a timely manner. Her constant communication with us during our safari was helpful and reassuring. The Staff at all the camps were outstanding and made our trip that more enjoyable. We felt the value of what we spent on our trip was fair and we felt we got everything we expected and more. My husband and I were not with a group, but we felt included with the other guests at the camps. We extended for five days in Cape Town and Ute booked us at a lovely boutique hotel which was in a perfect location. She organized 2-day tours for us-one to the Winelands and the other to the Cape of Good Hope with excellent guides. She also booked us in several wonderful restaurants in Cape Town and provided ideas for other sites to tour on our own in the city. We look forward to booking our next African adventure with Ute and Roho Y Chui!

Amy & Paul   –  
United States US
Visited: September 2023 Reviewed: Oct 12, 2023

Email Amy & Paul  |  50-65 years of age  |  Experience level: first safari

Our tour exceeded our expectations! Ute did an exceptional job planning our 18-day trip!
5/5

Ute did an exceptional job listening to our preferences, offering options and explaining the differences. We provided a budget and her options fell at the lower end of our budget, so we were able to tweak some choices and still stay within budget. We booked a year in advance and Ute continued to provide advice and support to us throughout the entire planning process and while we were on our trip. The apps she provided educated us on vaccine requirements, tip recommendations, Visa requirements as well as a downloadable itinerary with all details needed during travel. We knew if we had any questions or concerns, she would be there to assist us, even on a Sunday!
Every part of the vacation was planned for a beautiful experience and executed with perfection. The camps and safaris we experienced were incredible. The teams working at the locations could not have been more helpful, sincere and accommodating. The countries we visited were so beautiful. The animals we saw and the information we learned from our guides exceeded our expectations. We truly felt like we had the best of the best at every place we visited. We highly recommend Roho Ya Chui and Ute for planning your vacation!

Paula and Mark   –  
United States US
Visited: August 2023 Reviewed: Sep 6, 2023

Email Paula and Mark  |  65+ years of age  |  Experience level: 2-5 safaris

Highly Recommend Family Trip of a Lifetime Great Service/Value/ Knowledge
5/5

We worked with Ute Sonnenberg as our contact and she is amazing! Very knowledgeable about the different locations/parks/conservancies.
We traveled as a family group of 10 and everyone loved everything we did. Ute was great replying to all of our questions and she was very fast getting back to us
Once we arrived in Kenya her people on the ground were very efficient and coordinated.
We Checked out several tour operators and Ute/Roho provided better value for an identical itinerary.
Two of us continued to Zanzibar and we were equally pleased with our accommodations, tours and how she helped structure our time.

Michael   –  
United States US
Visited: July 2023 Reviewed: Aug 7, 2023

Email Michael  |  50-65 years of age  |  Experience level: 2-5 safaris

Professional and responsive with a personal approach.
5/5

Roho Ya Chui did a fantastic job of arranging our holiday and were very easy to work with. Ute was always accessible and very responsive during the planning, pre-trip preparation, and during our travels when I had a couple questions. She provided great professional service with a very personal approach. Each leg of our travel, border crossing, and transfer was arranged and fulfilled. I would recommend Ute and Roho Ya Chui to arrange travel to anyone seeking holiday in Africa. We were already in Africa so our trip began at the airport in Livingstone at Victoria Falls, She arranged our transport and hotel. We also traveled to the Okavango Delta staying at Kanana for three nights. It was luxury in the bush. Had a very memorable holiday with no hiccups. Thanks Ute!

Jirina   –  
Czech Republic CZ
Visited: July 2023 Reviewed: Aug 7, 2023

Email Jirina  |  50-65 years of age  |  Experience level: 2-5 safaris

Perfect service and perfect safari!
5/5

We have now been on three safari trips to South Africa - all planned and organised by Ute from Roho Ya Chui. Each time, Ute has planned a wonderful safari trip for us, catering to our priorities and preferences. Ute's expertise and first hand experience proves invaluable in providing for an amazing experience and her personalised approach, answering all our questions and many emails patiently, made the planning exciting and effortless. Whilst on the trip, we feel safe knowing Ute is easily reachable should we have any questions or concerns (which has never happened!). For the third time now, we have had amazing sightings, seeing the Big 5 more times than we can count.
I would recommend Ute and Roho Ya Chui to everyone!

Dave   –  
United States US
Visited: September 2022 Reviewed: Oct 22, 2022

Email Dave  |  50-65 years of age  |  Experience level: 2-5 safaris

Ute is a pleasure to work with!!!
5/5

We recently returned from our second safari booked through Ute. As with our first trip in 2018 to South Africa, Botswana and Zambia, Ute provided a wealth of information and wonderful recommendations for our trip to Kenya and Tanzania. Ute was always prompt and courteous when replying to our numerous emails. We would not hesitate to use Ute again!

Lydia   –  
United States US
Visited: September 2022 Reviewed: Oct 14, 2022

Email Lydia  |  50-65 years of age  |  Experience level: first safari

Roho Ya Chui provided first class service from beginning to end!
5/5

I don't even know where to begin, I cannot say enough good things about Ute and her team. I would rate her all the stars in the South African bush night sky if I could! I first started planning this trip of a lifetime in 2019 to celebrate my 50th birthday in 2020. Ute organized a perfect itinerary, exactly what I envisioned and within my budget. Then came Covid and the trip had to be rescheduled twice. Ute was a dream to work with, communication was seamless and she always addressed my questions and concerns with patience and professionalism. All of her advice was spot on and she provided valuable practical information for all of our destinations.
Overall the trip far exceeded our expectations. Our trip was a combination of safaris and cities and all of the lodgings were absolutely perfect. The transfers were all on time and better than expected. Ute communicated with us before, during and after our travel to provide updates and to make sure everything was going smoothly. For example, a new requirement was added at the land border into Botswana and we were the only ones in our transfer vehicle that were aware of it. Little things like this make all the difference in the world.
I highly recommend Ute and her team at Roho Ya Chui if you want to plan a perfect African safari adventure. Thank you Ute for organizing this truly unforgettable adventure!!!

Celeste   –  
United States US
Visited: September 2022 Reviewed: Oct 13, 2022

Email Celeste  |  50-65 years of age  |  Experience level: first safari

Magical African Safari
5/5

Ute was exceptional to work with throughout the planning then postponement of our trip due to the pandemic then reschedule. She kept us very well informed and helped us make educated decisions on how to proceed during this unprecedented time. Although there is a great time difference between the US and Johannesburg, Ute always responded to emails immediately. Ute delivered the exact experience we were seeking. We could not have asked for anything better!

Laura   –  
France FR
Visited: September 2022 Reviewed: Sep 30, 2022

Email Laura  |  20-35 years of age  |  Experience level: first safari

excellent organization, lodges and activities!
5/5

Our tour in both Zimbabwe and Botswana have been amazing. A big thank you to Ute for the organization and for your availability throughout our trip.
Local guides and lodges are very good. Food, locals, services, rooms.. amazing ! We loved the ones in Botswana for their respect to animal wildlife and the natural parks.
Our trip could not have been better!

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 301
  • 4 star 9
  • 3 star 1
  • 2 star 0
  • 1 star 0
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